FAQs

Available payment methods

We offer a variety of secure payment methods, including credit cards, PayPal, instant bank transfer, and more. All payments are processed using the latest security standards to ensure a smooth and secure shopping experience.

Order history and disputes

You can view your order history at any time in your account. If you have any problems or disputes with an order, please contact our customer service team. We will deal with your query quickly and offer a solution at our discretion.

Shipping and processing

We offer fast and reliable shipping. All orders are processed and shipped within 1-2 business days. Shipping is free for orders above a certain amount. You will receive a tracking number to monitor your delivery at any time.

Gift cards

Marcello Buccini gift cards are the perfect choice when you want to give someone a special gift. They can be conveniently purchased online and sent by email. The cards can be redeemed on all products in our shop and have no expiration date.

Returns and exchanges

If you are not satisfied with your purchase, we offer a simple return and exchange policy. You can return products within 14 days of receipt. Please note that items must be returned unopened. Our customer service team will be happy to assist you.